Our Shipping Policy:
We will do our best to ship your order quickly, usually within 1-2 business days of receipt. We understand you would like to get your crafty goodies asap! Please note that our outgoing mail is usually picked up the next day. We are also experiencing longer shipping due the the COVID-29 pandemic.
Currently we are only able to ship orders within the contiguous US.
Shipping from our website will be only $7.95 for all orders. Free Shipping over $75 orders!
Demali Handcrafts Online Merchandise Return & Exchange Policy:
All returns must be pre-authorized by Demali Handcrafts Please call email us at firstname.lastname@example.org with any concerns of your item.
You may return merchandise, at your expense, within 14 days of delivery. To qualify for a return, item(s) must be unopened in their original packaging, unused and undamaged. Returns are not accepted on sale or clearance items or used items. All returns will be refunded as store credit only and no shipping costs will be refunded. In the event you return something without prior authorization we will deduct a 25% restocking fee from your store credit.
Product(s) must arrive back at our shop within 14 days of the original delivery and in the same condition we shipped it - unopened, unused, and undamaged. Customer is responsible for shipping fees.
Please understand that we are unable to provide refunds for any misuse of material or loss due to Post office once it has been mailed.
Products that have been opened, used, or damaged in transit will not be accepted for exchange and will be returned to the customer without a refund of prior shipping or store credit. Customer will be responsible for return fees.
If you received something damage please make sure to send us a message within the first three days of its arrival along with a picture to our email or text: 914-562-5857. We will do our best to trouble shoot the situation. Thank you,